6 Upgrade and Migration Guide. The issue I am having is that the compiled software download from Avaya website connects to the server and download data to the console screen, but I intend to write the data to excel or text file. Click the display name. 7693X Exam Torrent - Avaya Pod Fx™ Solution Support Exam. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at. 0 / Avaya Contact Center Select 7. Avaya CC Elite runs on our market leading Avaya Aura® Communication Manager and can easily be configured1. • ®Increase investment value by building upon existing Avaya Aura Communication Manager, Call Center Elite, and Call Management System platforms. If you are moving from an Avaya Aura Contact Center 6. The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike. Once logged on, a list of agents is presented, and the user can then select a specific agent and change the profile for that specific agent using the application. Avaya Contact Center Select Release 7. With a powerful integration suite available for class-leading business applications such as Microsoft. 72300X Avaya Aura Communication Applications Support Exam. choose the call ID to open the details page, or select the call to display the Calls list and Call Details pane on the same page. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. Highlights Supports skill-based routing, call treatments, reporting, unified agent management, and the graphical Avaya Orchestration Designer workflows and scripting utility. This includes adding features to enable the quick integration of Web Chat functionality on any website. If you are moving from an Avaya Aura Contact Center 6. Customer is attempting to restore from Active AACC to. 6, respectively) and user satisfaction rating (N/A% vs. 43 3. 0. 6. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MINDThis tutorial explains how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Orchestration Designer. Sensitive card data is concealed from customer service agents while keeping the line open for agents and customers to interact. The application supports voice interactions, and digital interactions for solutions. 2 ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". Multiple deployment options, including support for IP trunking, assist in keeping ownership costs low. 2. 2 Employees have problems finding the right answers 1 2 of Employees are the face of our customers⒠ brands and have evolved into primary brand ambassadors. From Avaya Aura 6. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 1K views 11 slides. The Avaya CRM Connector 2. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or So-cial Media through a single, easy to use interface. Remember to select the software that best addresses your most urgent needs, not the application with the higher number of features. 1 Technical Delta For Call Management System 21280W 1. 1 Avaya Aura® Presence Services 6. D . step 17 on page 76. If you are moving from an Avaya Aura Contact Center 6. Click Save. x Release Notes document. 1 or higher) or Avaya Proactive Outreach Manager (version 3. the Nortel Contact Center Manager (NCCM) server configuration, and the NCCM server scripts in order to post-route calls using the Aura Contact Center PG. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. 5This video covers how to configure the Avaya Aura Contact Center (AACC) Multicast Controller. 1. Using Avaya Aura Contact Center Reports and Displays Avaya Contact Center Select Advanced Avaya Interaction Center 7. Supervisors can choose to display the information in grid format or report layout. 1. 8 score, while Avaya Aura Call Center Elite has a score of 7. 4. Overview. Avaya Aura Contact Centre. 3 MC High Availability pair. The Agent Open Interface is a SOA-modeled API hosted on CCMM. In this research report, Metrigy’s CEO & Principal Analyst, Robin Gareiss, answers common questions around contact center modernization from IT and CX leaders. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. Avaya Aura Solution for Midsize Enterprise (Legacy) 3. . Comstice can integrate Avaya AACC database, collect and report data as real-time. This is the latest release of Contact Center Select, and is recommended for new development. 0/6. 466 + QFE Patches 1 – 11 (GA patches). msi installer. 2 introduced the following new and enhanced features: Support for Avaya Aura 8. Activity insideACSS: Avaya Certified Support/Solution Specialist – Here you can go for all the certifications from the previous path or choose one of the more advanced options, such as Avaya Analytics, Avaya Contact Center Select, Avaya IX Messaging, Avaya Aura Experience Portal with Proactive Outreach, and Avaya IX Workforce Engagement. Read our Cloud Contact Centre brochure in the assets library below. 4 lineup to Avaya Contact Center Select 7. . WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. As a vital member of the Avaya Developer Connect Program, Imperium provides top-end solutions for Avaya Aura Communication Manager, Avaya IP Office, Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), IPOCC and CCR. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. x. 2. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager – Agents The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . Type the IP address of the machine that hosts the Caché database. 5. 11/8/2021. 1. The SDK gotten from Avaya is in C++ and after compiling the program it. Support Levels Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. Avaya Converged Platform Support Exam . 0. 0 Release Notes Page 1 TABLE OF CONTENTSAvaya Aura Contact Center Release 7. This is the first release of Avaya Contact Center Select. Avaya Aura Contact Center Multimedia (CCMM) provides two sets of Web services, known as Open Interfaces: the CCMM Agent SOA Web services and the. 302D1, 26C1, Call Master IV, Call Master V, 2420, 4610, 4621, 4622, 4625 IP and DCP Terminal Product TransitionAvaya Aura® Call Center Elite Support+Exam Dumps. See readme with the application zip file for further information. Avaya Contact Center Select Simplicity without Compromise: A robust, multichannel contact center solution, fully integrated with the Avaya IP Office™ Platform Avaya Contact Center Select is a context-sensitive, multichannel contact solution that enables businesses to improve customer experiences; increase customer lifetime value and revenue; and West Pier offer industry-leading cloud contact centre solutions from: 8x8, Five9, Xima Chronicall, Avaya Contact Centre Select and Avaya Aura. onwards. Contact. Easy to create dashboards using out of the box performance indicators . h> ULONG rc = NIrtd_eOK; // authorization structure used by login andThe call flow consists of the following steps: The call comes into the PBX/ACD from the PSTN. Avaya Contact Center Select Release 7. At this point, you need to prepare the DIW. h> #include <nirtdapi. See readme with the application zip file for further. Control Manager Release 9. 46 18 0W | Avaya Contact Center Select for Sales Page over a quarter of organizations say that their technology systems are failing to meet their current needs. ACCS Release 7. 1. The focus shall be programmatically exposed so that assistive technology can track focus and Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Downloads/Patches, Maintenance Details AACC 7. CCMA may or may not be co-resident with other AACC components on the same server. 2. Amazon Connect, Lex, Lamda, Chime Avaya IP Office and Contact Centre Select Microsoft Office 365 including Teams BT Wholesale Services portfolio Plus fully conversant in telecommunication network technologies including ISDN, SIP, WebRTC as well as data. Avaya Content Store. x you must use the version of the Patch Scanner published in the 7. 4 lineup to Avaya Contact Center Select 7. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP Office Contact Center. Avaya Aura Call Center Elite Implementation Exam . 1. Avaya Contact Center Select Solution Description Release 7. You can view changes in call activity in real time, such as the number of calls waiting to be answered, the number of agents assigned to each skillset, and the number of abandoned calls. x Release Notes document. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. Bear in mind to select the application that best addresses your top needs, not the software with the higher number of features. It brings together teams, resources, and the analytics and insights to maximize. 1. 4 lineup to Avaya Contact Center Select 7. Likewise, you can compare their general user satisfaction rating: 98% (The Real PBX) against N/A% (Avaya Aura Call Center Elite). NET API to create a web-based soft phone that can manipulate call attached data. Link disclaimer Avaya is not responsible for the contents or reliability of any linked March 22, 2022 in Avaya. The J129/J139/J159 IP Phones arePage 17. x. Products & Solutions. Corporate email. 5get more information. ACCS Release 7. x you must use the version of the Patch Scanner published in the 7. 0 - Release Notes" Known applications and services that cannot support TLS v1. Read our 7,471 reviews. About Converged Communication Systems, LLC. Administrating Avaya Contact Center Select Basics R7. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. Doc ID : SOLN223888: Version: 1. $3,895 USD GSA $3,335. Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam. Lab 5: Configure the Contact Center for Multimedia and Outbound. Suite licenses bundle select features that ensure each enterprise user receives the best set of capabilities for their business role. Chapter 5, “ACD-Specific Interpretation of Unified ICM Data” Discusses the issues you might face when you attempt to compare the Unified ICM database reporting elements and Aura Contact CenterOrganizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. Comstice can integrate Avaya AACC database, collect and report data as real-time. x. Similar to the Aura platform, NeXorce obtains comprehensive real-time data through a multicast stream; Skillset, Application and Agent data can all be retrieved with. Release 7. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Administrating Avaya Contact Center Select Basics R7. x. Net, CCT Open Interfaces and CCMS Programming SDKs. Based on IP Office R10. Post that this is an in place direct upgrade to 6. 2. Select the Contact Center Manager Server on which to add the elements. Page 1 ™ Avaya Communication Manager Contact Center Guide to ACD Contact Centers Release 1. 1 Avaya Aura® Session Manager 7. 4 software and documentation. This document contains procedures to generate performance reports, and to monitor and analyze performance data and performance measurements. The page is divided into sections that are grouped by topic. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. 1. The Avaya Contact Center Server communicates with Avaya Messaging to instruct it to play prompts, collect digits input by callers, or both. Over the years, we’ve formed permanent. x you must use the version of the Patch Scanner published in the 7. Orchestration Designer combines next generation releases of what were previously known as Dialog Designer and the Service Creation Environment (SCE) for Avaya Aura Contact Center. 3, Avaya Aura® System Manager 8. 0. Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10. Avaya Aura® Contact Center Sample Application Guide: Agent Provisioning Web Services Issue 1. 0 Release Notes Voice & Multimedia Contact Server with Avaya Aura Media Server Avaya Contact Center Select no longer supports the Avaya Aura Media Server (AAMS) installed co-resident with ACCS on a Windows Server platform. Avaya IP Office Contact Center (Legacy) 4. 0. Avaya OneCloud CCaaS customers can benefit from AWS ML-powered intelligence to improve self-service, analyze calls in real time to assist agents, and learn from each contact center interaction with post-call analytics, giving customers and customer-facing employees better, faster, and more rewarding interactions. 1 Issue 03. ACSS - Avaya Aura Call Center Elite. Super Patch 2 Avaya Aura® Call Center Elite Multichannel (EMC) 6. 2 Reviews. Limited IT resources lead to limitations and long lead times when contact center operators need to extend the functionality of the employee desktop. 0. For more details please contact. Avaya Aura Platform. Additional reporting is available optionally with Avaya Call Management SystemGlobal VP, Experience Platform Solution Sales. track or measure performance. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they. This video shows you how to create the Agent Performance Report for your Contact Center. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Release 7. Avaya Aura Contact Center Release 7. These roles are pre-configured or built-in to cover different job functions related to administration and contact center operations. The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. 1. 2 SIP supports an out of the box screenpop where a single URL and a single parameter passed to the URL is popped in or outside the Avaya Aura® Agent Desktop. 4. 4. 7392X . The Admin Center uses a unique account ID across all APIs, events, and data to prevent unauthorized access to the data of a customer. 1. 6K views•24 slides. The interface allows integration of customer Web. 3. Reporting is pivotal to a contact center’s success. 4. 78950X. The solution provides the infrastructure to securely handle these calls, requiring few changes to the contact center or agent experience. Highlights Supports skill-based routing, call treatments,. 4. Products & Solutions. Products & Solutions. Administrating Avaya Contact Center Select Basics R7. Start – Run ‘Taskschd. 0. 21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The new platform, Avaya Aura 10, is now. 1 was made generally available in July 2019. Customers can choose from voice, web chat, SMS text, email, and fax as a channel of contact increasing their options and ease of access. 1. This sample application is intended to demonstrate how to invoke web services on Avaya Aura® Contact Center Server (AACC) in order to change call center agent profiles. Contact Center Select supports up to 30 agents when deployed with IP Office 500 V2 and up to 250 agents when deployed with IP Office Server Edition. This sample application uses Web services on the Contact Center Manager Administration (CCMA) server. Avaya Control Manager (previously known as Avaya Contact Center Control Manager) is a centralized operational administration solution that enables contact center administrators and supervisors to control all of the administrative elements that comprise a single or multiple location Avaya-based contact center environment. Number of agents. Additional information about the EoS can be found here . 1. Although Avaya Aura Call Center and Avaya Contact Center Select are not end of life, Elite is where the contact center innovation will be going forward. 0. 10. 1) was issued in August 2022. Select 0-19 20-49 50-99 100-249 250-999 1000-1999 2000-4999 5000-19999 20000+. Found. 5. 1 Issue 03. Products & SolutionsServion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. 0. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. 1. 2. Title: Avaya Learning CenterAvaya Aura® Communication Manager builds on the Session Manager core to provide a comprehensive software foundation for real-time voice and video communications. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. 0. This document provides information and procedures for agents who use the. On the Launchpad, click Configuration. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. Language: british. Like the industry at large, Avaya has a reputation for innovating at high speeds. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world. The call comes into the Avaya Communications Manager (ACM) PBX from the PSTN. In the Refresh rate box, type the rate at which to refresh data in the real-time display. 0. Additional reporting templates and Report Creation Wizard tool. For more details please contact. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. Avaya Aura® Communication Manager Compatibility The Avaya IP Deskphones/IP Phones using Avaya Deskphone H. Mitel MiCloud Connect. It uses Intersystems Caché database. 1. Add to cart. Updated Date Nov 20,2023. See readme with the application zip file for further information. E . 5 Hour WBT. It is a quick implementation solution that provides 24/7 support. 1. Avaya Aura Call Center Elite Multichannel: Avaya Aura Contact Center. 0. 1 Using Avaya Workspaces® for Elite with Proactive. 3. AACC CCMM login: mmAdministrator pass: mmAdm. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. msc’. 1. 1 Technical Delta For Avaya Aura® Contact Center and Avaya Contact Center Select R 7. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. This includes preparing users to effectively handle scripts, manage agents, and administer multimedia contacts. Mitel. 3. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. Avaya Contact Center Select Implementation and Maintenance Exam. The Avaya Aura Contact Center Elite platform is Avaya’s strategy for streamlining and improving the average consumer conversation. Start – Run ‘Taskschd. Avaya Aura Contact Center Release 6. Sep 15, 2022. This is the latest release of Avaya Aura Contact Center and is recommended for new development. 0. From each of the left and right Tables lists. You can specify a minimum value of 0. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions. Salesforce Avaya Integration overview. 11 for Windows and Android. Updated Date Nov 13,2023. Media-specific skills based routing, advanced re-porting and call queuing features are just some. Start – Run ‘Taskschd. Powered by Zoomin Software. See readme with the application zip file for further. Registered level members may also have access to Tier 1 & Tier 2 developer technical support for a select number of products. Duration 5. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. Release 10. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. x Avaya Contact Center Select 7. x Release Notes document. 1. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B . The focus shall be programmatically exposed so that assistive technology can track focus andMaintenance, Avaya Aura® Contact Center, Avaya Contact Center Select, Downloads/Patches, Break/Fix,. On the License Agreement screen, select the I accept the terms in the license agreement option and click Next. Real Time Statistical Data Alternatives (28. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. 1 On Azure. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedAvaya has two additional on-premises contact centers: Aura Contact Center (obtained through the Nortel acquisition), and Avaya Contect Center Select, which is designed for SMB customers. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. Topic 4: Backup and restore the Call Center Elite. 1 was made generally available in May. 1 releases issued to date. 2. A modern call centre needs to allow for multiple channels of communication. For Customers - Multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. Refer to the Avaya Aura Contact Center Commissioning. In the Historical Reporting window, you can select the server in Contact Center. 4 lineup to Avaya Contact Center Select 7. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Considering alternatives to Avaya? See what Contact Center Infrastructure Avaya users also considered in their purchasing decision. SAN FRANCISCO -- November 7, 2017 – Avaya, a global leader in Customer Engagement solutions, today announced new Salesforce Service Cloud integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations. 07 April 2022. The components available for desktop upgrade are: Call Center Elite Multichannel Desktop Call Center Elite Multichannel Reporting For more details on upgrading each component, refer to Avaya Aura® Call Center Elite MultichannelIntroducing the Avaya Replacement Program. Workflow Designer includes the following Web services: Agent Administration Service: enables client applications to add, delete, and modify agents. Under Server Mode Configuration, select Switchover. Avaya IP Office Contact Center Avaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 –250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English only G14 languagesYou have a midsized customer considering the Avaya Contact Center Select offer. A SIP-enabled Avaya Contact Center Select combined with a back-end Avaya Experience Portal automated experience management system gives enterprises a complete, flexible, and efficient solution. 0. Exam Code: 78950X. Locate the DIW by navigating to Start > All Programs > Avaya. 2 Administrating Avaya Aura® Call Center Elite - Basics. This Offer Overview is for Avaya, Authorized Distributors and Business Partners. performance of all agents, queues, teams, groups, sites and lines of business. Hosted. 1. Avaya AES Provides the DMCC CTI Interface to create and control virtualand CTI deployments. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedUsing Avaya Aura ® Contact Center Reports and Displays. Enter information into the following boxes: Name: The name for the data source. x. Avaya Call Management System (CMS) – R. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program. 3. 1. Welcome to my LinkedIn profile! As a passionate Solution Consultant, my mission is to create and demonstrate the art of the possible for customers. Contact Avaya or Avaya Channel Partner (as applicable) for more information. IP Office Contact Center can connect to an existing or to a new IP Office installation. Product Overview. Our award-winning. AVAYA CONTACT CENTER SELECT. 0 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. 00 am - 08. 323” is highlighted, and press “Save”. 2 currently and a review of these applications and services should be made to determine the course of action prior to moving to 7. Supervisors can choose to display the information in grid format or report layout. See readme with the application zip file for further information. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MIND Release 7. EDUC. x and 7. It is recommended that this feature be disabled for the duration of Contact Center software installs. 2. 1. Escape the escalating risk, cost and limitations of legacy or end-of-life technology and enjoy the freedom to build a foundation for innovation. Description. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Experience Portal 7. And. 1,448 likes · 21 talking about this · 2,891 were here. These communications are tracked across voice and digital channels,. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool. Mitel MiVoice Connect. Access next generation features any time you like without additional costs. x Release Notes document. 1. x Release Notes document. 6 Upgrade and Migration Guide. Browser application. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service.